Team Leader – Property Management

Job Description

Team Leader – Property Management

The role:

• Taking responsibility of successfully leading a team of property management colleagues
• Assisting the Associate Directors and Head of Property Management with the reporting and delivery of financial and customer service KPIs
• Ensure the team prioritise, reallocate and assist with workload to ensure daily and weekly tasks
• are carried out
• Oversee the arrangement of maintenance works to include full refurbishments
• Spot check to ensure the team are effectively using the required systems to communicate effectively with our customers
• Carry out individual and team coaching, maintaining a records
• Conducting 1-2-1’s
• Ensure the team follow company SOPs, processes and use company systems accurately and responsibly to deliver financial, safety and customer service KPIs.
• Guiding team members in heading off complaints before they escalate.
• Ensure the team are responsible for the following:
• Overseeing a shared/sole portfolio
• Negotiating the return of security deposits
• Overseeing disputes of security deposits when necessary
• Ensuring the portfolio is compliant by arranging gas and electrical inspections
• Having a competent understanding of lettings legislations to help and support where necessary
• Liaising with landlords, tenants and contractors on a daily basis.
• Carrying out regular property visits and reporting findings to Landlords
• Organising estimates for repair or maintenance works on behalf of Landlords
• Arranging check in and check out inventories as needed
• Maintaining communication with Landlords and tenants through the duration of the tenancy
• Authorising contractors invoices
• Responsible for the training and ongoing support of new and existing employees

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