Information Technology Support Engineer

Job Title: 2nd/3rd Line Engineer

Location: West Midlands – 4 days a week on site

Contract Type: 3-Month Contract (Inside IR35)

About the Role:

We are seeking a highly skilled and experienced 2nd/3rd Line Engineer to join our team on a 3-month hybrid contract based in the West Midlands.

The ideal candidate will have extensive experience with the Microsoft 365 (M365) stack and a strong understanding of Salesforce support. This role is crucial in ensuring the smooth operation and support of our IT infrastructure and applications.

Key Responsibilities:

• Provide 2nd line support for all IT-related issues, ensuring timely resolution and minimal disruption to business operations.
• Manage and support the M365 stack, including Exchange Online, SharePoint, Teams, and OneDrive.
• Offer support and troubleshooting for Salesforce, assisting users with any issues and ensuring optimal performance.
• Collaborate with 1st line support to escalate and resolve complex issues.
• Maintain and update documentation related to IT processes and procedures.
• Participate in the deployment and configuration of new systems and applications.
• Ensure compliance with IT policies and procedures, particularly those related to security and data protection.
• Provide training and guidance to junior team members and end-users as needed.

Key Requirements:

• Proven experience in a 2nd line support role, preferably in a senior capacity.
• Strong expertise in the Microsoft 365 stack (Exchange Online, SharePoint, Teams, OneDrive).
• Experience with Salesforce support and troubleshooting.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Salesforce Administrator) are a plus.

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