Job Description
End DatennMonday 20 January 2025nnSalary Rangenn£42,120 – £46,800nn**(We support flexible working – click here for more information on flexiblenworking options)(https:www.lloydsbankinggroup.comcareersculture-and-ninclusionagile-working.html)**nnFlexible Working OptionsnnHybrid Working, Job SharennJob Description SummarynnYou will be part of a team that is shaping Business and Commercial’s onlinenbanking experience, uplifting mobile app and online banking content; includingnproduct informationtools, thematic content and help and support information,nleading on the development of new navigation, uplifting customer emails,nrunning AB tests, and delivering content upgrades to help achieve businessnobjectives.nnJob DescriptionnnJOB TITLE: Content SpecialistnnSALARY: £42,120 – £51,480 nLOCATION: Bristol nHOURS: Full-time nWORKING PATTERN: Our work style is hybrid, which involves spending atnleast two days per week, or 40% of our time, at one of our office sitesnnAbout this opportunitynnLloyds Banking Group (LBG) is changing and responding to the rapidntransformation of our sector, helping us to be the best bank for customers.nWere embracing creative, agile and simpler ways of working, to make andifference to the constantly evolving needs of colleagues, customers and ournbusiness.nnOur Business and Commercial Banking (BCB) division have business clientsnacross a wide variety of sectors – from small businesses to multinationalncorporations and financial institutions. Many of the clients we support arenhousehold names, driving UK growth, and were committed to help the UK economynby helping British businesses. Within BCB is our Channels business, which hasnbeen built to design and deliver great end to end experiences for our clientsnacross Digital, Telephony and marketing Channels.nnYoull be part of a team that is shaping Business and Commercial’s onlinenbanking experience, uplifting mobile app and online banking content; includingnproduct informationtools, thematic content and help and support information,nleading on the development of new navigation, uplifting customer emails,nrunning AB tests, and delivering content upgrades to help achieve businessnobjectives.nnThe skills and background youll need…nn * A solid understanding of content management systems, ideally GitHub (AEM is desirable)nn * A proactive approach, a desire to make a difference, a commitment to better and real sense of accountabilitynn * Good written and verbal communication skills, attention to fine detail, ensuring the accuracy of changenn * Excellent planning and organisation skills to ensure delivery according to business and customer requirementsnn * An excellent stakeholder manager who proactively communicates with stakeholders to ensure work progresses and relationships are strengthenednnWhat you’ll do..nn * Be a credible consultant across the business, truly understanding the capabilities of Github and AEM, building and releasing content changes in the business mobile app and online banking sitesnn * Create content change requests alongside stakeholders ensuring relevancy, accuracy and quality and proactively challenging briefs to ensure optimum content is deliverednn * Test content changes, ensuring execution of content change to the business mobile app and desktop secure site are timely and accuratenn * Contribute to the overall performance and design standards of the secure sites, suggesting innovative ideas to make the existing experience better or suggesting new ideas to uplift customer experience and performancennAbout working for usnnOur focus is to ensure were inclusive every day, and build an organisationnthat reflects modern society and celebrates diversity in all its forms.nnWe want our people to feel that they belong and can be their best, regardlessnof background, identity or culture.nnWe were one of the first major organisations to set goals on diversity innsenior roles, create a menopause health package, and a dedicated Working withnCancer initiative.nnAnd it’s why we especially welcome applications from under-represented groups.nnWe’re disability confident.
So if you’d like reasonable adjustments to be madento our recruitment processes, just let us knownnWe also offer a wide-ranging benefits package, which includes:nn * A generous pension contribution of up to 15%nn * An annual performance-related bonusnn * Share schemes including free sharesnn * Benefits you can adapt to your lifestyle, such as discounted shoppingnn * 28 days’ holiday, with bank holidays on topnn * A range of wellbeing initiatives and generous parental leave policiesnnReady to start growing with purpose? Apply today.nn**At Lloyds Banking Group, were driven by a clear purpose; to help Britainnprosper. Across the Group, our colleagues are focused on making a differencento customers, businesses and communities.
With us youll have a key role tonplay in shaping the financial services of the future, whilst the scale andnreach of our Group means youll have many opportunities to learn, grow andndevelop.**nn**We keep your data safe. So, well only ever ask you to provide confidentialnor sensitive information once you have formally been invited along to anninterview or accepted a verbal offer to join us which is when we run ournbackground checks. Well always explain what we need and why, with any requestncoming from a trusted Lloyds Banking Group person.**nn**Were focused on creating a values-led culture and are committed to buildingna workforce which reflects the diversity of the customers and communities wenserve.
Together we’re building a truly inclusive workplace where all of ourncolleagues have the opportunity to make a real difference.**
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