Engineering Manager

Role Overview

We are seeking an Engineering Manager to lead a new team with the potential for substantial impact on the business. This role will involve overseeing an exciting backlog of greenfield projects, each with a focus on driving growth and delivering customer solutions.

We’re looking for someone with the right attitude, work ethic, and entrepreneurial spirit to ask critical questions and prioritize customer needs. This person should be guided by data, approach challenges with curiosity, and stay tool-agnostic, while maintaining strong, adaptable opinions on the best technology to address complex problems.

Responsibilities:

• Drive growth within the business.
• Understand company and client challenges, with a strong customer focus.
• Manage and prioritize product initiatives.
• Represent the team in various forums.
• Collaborate with Product teams to clarify and execute product roadmaps.
• Promote technical decision-making, while retaining authority for final decisions when necessary.
• Define and implement best practices for monitoring, incident management, and troubleshooting.
• Design and build automation tools and processes to boost efficiency and reduce downtime.
• Participate in the design of new systems to ensure reliability and scalability.
• Manage team performance, create career development pathways, and provide coaching and mentorship.
• Provide regular, constructive feedback on individual and team performance.
• Stay updated on emerging technologies, tools, and best practices.
• Set clear team goals and delegate tasks with defined deadlines.

Experience:

• Proven experience building customer and/or sales-facing technology.
• Bachelor’s or Master’s degree in Computer Science or a related field (or equivalent experience).
• Experience applying AI/ML to solve customer challenges is a bonus.
• 2+ years of team management experience.
• Strong organizational and time-management skills.
• Excellent decision-making abilities.
• Proficient with Linux systems, cloud infrastructure, networking, and databases.
• Hands-on experience with automation tools and scripting languages (e.g., Python, Bash, Ansible, Terraform).
• Strong communication and collaboration skills.
• Ability to communicate ideas clearly and concisely in English, both written and verbal, to a global team.

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